FAQs

Warranty & Customer Support for Atelier Felice Furniture

  • 2-year warranty on craftsmanship
  • Contact information: contact@atelierfelice.eu
  • Documentation requirements for claims
  • Professional repair service information

General Care Guidelines for Handcrafted Furniture

Looking at your product line and unique material combinations, I've created overarching care instructions that address the distinctive nature of Atelier Felice pieces:

  • Keep furniture away from direct sunlight to prevent wood fading and material expansion
  • Maintain consistent room temperature (18-24°C) to prevent material stress
  • Use coasters and protective pads to prevent surface damage
  • Clean regularly with a soft, dry cloth to remove dust

Material-Specific Care Instructions

Wood Furniture Care

  • Use specialized wood cleaner every 3-4 months
  • Apply natural wood oil annually to maintain protection
  • Avoid excessive moisture exposure
  • Smaller cracks can appear and changes in color are possible, as wood is a natural product

Stone & Concrete Furniture Care

  • Clean with pH-neutral stone cleaner
  • Seal stone surfaces annually
  • Avoid acidic cleaning products
  • Immediately wipe spills to prevent staining

Glass Component Care

  • Use standard glass cleaner
  • Apply with microfiber cloth to prevent scratching
  • Check mounting hardware regularly

Troubleshooting Common Furniture Issues

Surface Marks & Stains

  • Light scratches on wood: Use touch-up markers
  • Stone stains: Apply poultice paste
  • Glass smudges: Clean with vinegar solution

Joint Care & Maintenance

  • Loose connections: Contact customer support
  • Gap appearance: Normal with seasonal changes
  • Squeaking: Apply appropriate lubricant

Preventive Care & Maintenance Tips

  • Regular inspection schedule
  • Seasonal maintenance checklist
  • Professional cleaning recommendations
  • Environmental considerations

Shipping Costs Calculation

  • All accessories (Nice Dice, Break Tray, We Key) ship free within Italy, Germany, and Austria.
  • For other items, shipping is calculated at checkout based on weight and destination.
  • Orders over 50 kg or particularly bulky items: we’ll provide a custom shipping quote before you pay.
  • You’ll always see or receive your final shipping cost before completing your purchase.